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Frequently Asked Questions



How do I register as a new NHS or private patient?

Simply call into the practice and complete a medical history form and if you take any medication then please bring a copy of your prescription along with you. After completing the form you will be allocated an appointment

If I am a regular patient and I receive a text message or email reminding me I need to book in for a check up. How do I make an appointment?

Simply call into the practice, or telephone us on 01625 422 502 or contact us via email.

What do I do if I am an exempt NHS patient?

Please bring evidence of your exemption at every appointment and please show the reception team so they can process your paperwork.

Are you an NHS or Private Dental Practice?

We provide both NHS and private dental treatment please contact the reception team to discuss your options.

How do I get an emergency appointment?

Emergency appointments are released on a daily basis at 8.30am, please ring at 8.30am for an emergency appointment for that day. Out of hours emergencies are available by ringing 0845 46 47.

Are appointment reminders sent in the post?

Dental appointment reminders are now only sent by text or email, we are no longer sending reminder letters in the post.

The feedback on the text messaging service has been fantastic but we would just like to remind patients to keep us updated should any change occur to their mobile numbers or email address.

Please help us provide you with a better service by keeping us up to date with your contact details.

Do you have disabled access?

We have a ground floor surgery and can provide access for people with disabilities via the rear of the practice. If you have any special requirements, please call in advance to ensure we are able to meet them.

Why do recall periods vary?

The recall appointment interval is determined based on your dental needs. Needs can vary depending upon how many restorations you have, your oral hygiene and risk susceptibility.

What is good oral hygiene?

Good oral hygiene is essential for your mouth to feel, look and smell healthy. This means:

  • Your teeth are clean and free of debris
  • Gums are firm and do not bleed when tooth brushing or inter dental cleaning
  • Bad breath is not a constant problem

Your clinician can help you improve your oral hygiene techniques and point out areas for improvement when tooth brushing or inter dental cleaning.

My gums bleed, is this normal?

Swollen and bleeding gums are early signs that your gums are infected with bacteria. If nothing is done, the infection can spread. It can destroy the structures that support your teeth in your jawbone. Eventually, your teeth can become so loose that they have to be extracted.

What is Gum Disease Gingivitis/Periodontitis?

Gingivitis: an inflammation of the gums, this is the initial stage of gum disease and the easiest to treat. The direct cause of gingivitis is plaque - the soft, sticky, colourless film of bacteria that forms constantly on the teeth and gums.

If the plaque is not removed by daily brushing and inter dental cleaning, it produces toxins (poisons) that can irritate the gum tissue, causing gingivitis. At this early stage in gum disease, damage can be reversed, since the bone and connective tissue that hold the teeth in place are not yet affected. Left untreated, however, gingivitis can become periodontitis and cause permanent damage to your teeth and jaw.

Why do I need to see the hygienist/therapist?

You may need to see the hygienist if gross deposits of calculus are present and/or if you have non resolving periodontal disease.

I am not happy with the appearance of my teeth, what can I do?

Book an appointment with your dentist and the options available to you can be discussed.

Get in touch

Call us now on:
01625 422 502

Email us today:

Where to find us

MAC Dental, 3-4 Statham Court, Statham Street, Macclesfield, Cheshire SK11 6XN
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Opening Hours

Monday - Thursday: 8.30am - 6.00pm
Friday: 8.30am - 5.00pm